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Principles and Values

OWNERSHIP
Our Managers and Employees identify with the Bank's mission and corporate values and have a strong sense of belonging to a team. Our people have a sense of ownership in the Bank’s activities and participate intensely in its successes and failures. This involves a strong sense of responsibility in terms of performance and risks in relation to both the Bank and its Clients.

CLIENT FOCUS
We strive to maintain and develop Clients’ trust by means of our professional attitude, and our intense focus on their need. We delight in exceeding expectations, by defining strategies to maximize value and establish true partnerships.

EXCELLENCE
We provide quality services and innovative and creative solutions. We constantly seek perfection by paying close attention to detail towards obtaining results that exceed expectations.

PEOPLE ORIENTATION
We treat Employees with dignity, respecting individual knowledge and skills. We continuously provide opportunities for personal and professional growth.

LEARNING ORGANISATION
We practice an attitude of continuous learning and innovation, and promote the diversity of ideas and the sharing of information. We are constantly engaged in the search for greater knowledge, and strive to make the Bank a source of distinctive know-how and thought leadership.

PASSION TO WIN
We are determined to keep growing and improving, using exceptional levels of energy and motivation.

COMMUNICATION
We express our opinions and points of view objectively and clearly, while at the same time providing others with the space to affirm and express themselves. We aim to enhance the value of information through assertiveness and active listening, and create a non-hierarchical and open-door organisation that values people at every level and embodies transparency.

THINK AND ACT INTERNATIONALLY
We stay abreast of global trends and use this knowledge to assess and estimate how global events may impact local business. At the same time, we respect the differences between the regions where the Bank operates, and honor the cultural practices in each.

ETHICS AND TRANSPARENCY
We continuously align our corporate thought and behavior to respond appropriately to the need for human solidarity and respect for human dignity. We respect local regulations and implement corporate rules when developing businesses, and always behave ethically in the best interests of the Bank. We maintain a high level of transparency in terms of annual reports, financial accounts and other corporate documents, and ensure that Employees, the Shareholder, Regulators, Clients and the market in general are provided with adequate information.